| When booking online, please read and accept the following terms of our Fair Trade Contract in order to continue with your purchase of an Apple Vacation. If you cancel for any reason within 30 days of departure and have not purchased Apple Vacations’ AV-OK Total Vacation Security Plan you will be subject to 100% cancellation penalty. Cancellations 44-31 days will be subject to a $125 per person penalty and outside of 45 days there is a $45 per person penalty. For land only and scheduled air packages the cancellation penalty is a $45 Apple Fee plus applicable hotel and airline penalties. When a cancellation is made during a penalty period and you purchase the AV-OK Total Vacation Security plan your cancellation fee will be refunded in Apple Vacations’ travel certificates with the balance of the refund made in the original form of payment less the non-refundable AV-OK plan payment.
Your Contract with Apple Vacations
Please also refer to our “Things To Know Before You Go” page accompanying this contract. All vacations are subject to the terms and conditions shown on the Apple Vacations Fair Trade Contract and your booking of the vacation is acceptance of the terms in this contract.
1. Bookings and Payments
All that is required to reserve your vacation is a signed booking form and the applicable deposit per person, plus the AV-OK plan payment (if selected). The balance due must be paid at least 45 days before departure (for bookings within 45 days of departure, full payment is due at time of booking).
Full payment by credit card is required at time of booking for bookings made directly on our website, applevacations.com. Bookings for travel Dec 24-Dec 27 will require payment in full by October 15. For certain holiday departures, full payment is due 60 days prior to departure. We reserve the right to treat the booking as cancelled by you if the balance due is not paid on time.
Deposit requirements: For vacation packages utilizing published airline tickets, full payment of the air portion of the package is required at the time of guarantee (credit cards only); for vacation packages using contracted scheduled air, the minimum deposit is $200 per person; and for Charter air bookings the required deposit is $125 per person.
Ski and Belize have special terms and conditions. Please see the applicable terms and conditions on our website. Late bookings often require us to incur additional costs for faxing, updating and confirming your hotel accommodations. Therefore, we will charge a late booking fee of $10 per person, in addition to the normal price on all vacations booked 14 days or less prior to departure.
Apple Vacations reserves the right to issue scheduled airline tickets once the booking is under applicable deposit.
2. Amendments And Cancellation
If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, destination or hotel, the charges shown below become payable by you. Significant additional penalties (i.e. non-refundable airline tickets and fees, non-refundable or non-transferable hotel promotions) may apply.
Cancellation And Change Penalties
Charge per person ($) or as a % of the vacation price.
(including taxes and fuel surcharges) |
| Notice received by Apple Vacations in advance of departure |
Charter Cancel Penalties |
Charter Booking Changes* |
| 45 days or more |
$45 |
$45 |
| 44 – 31 days |
$125 |
$75 |
| 30 – 8 days |
100% |
$250 |
| 7 – 0 days |
100% |
$500 |
| Land Only and Scheduled Air Packages
Pre-departure: both the cancel and booking change fees are $45 per person Apple fee plus applicable hotel and airline penalties.
*These fees apply to changes to the departure date, flight, duration, class of service, departure city and destination.
Scheduled air change fees may be up to 100% of the fare. |
| HOTEL AND NAME CHANGES AND CORRECTIONS
LAND ONLY, CHARTER AND SCHEDULED AIR PACKAGES
$45 per person Apple fee plus applicable hotel and airline penalties.
Note: Some airlines & hotels do not allow name changes.
You must notify us immediately of any arrangements or cancellations. If you booked through a travel agency, all communications pre-departure must be via your travel agent. If you provide a substitute participant on a vacation, cancellation charges will be waived, but change fees apply; restrictions may apply.
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If the number of individuals occupying a room changes due to an amendment or cancellation, the remaining travelers will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all passengers change it is considered a new booking.
Suppliers’ cancellation provisions on optional tours only allow a refund if cancelled before noon the day prior to the excursion – see the excursion company to arrange a refund.
At time of guarantee you may purchase the AV-OK Total Vacation Security Plan to cover your cancellation and change fees. Please refer to the Plan Description.
3. Air Carriers
Apple Vacations has made arrangements for international air transportation to your vacation destination via certified charter or scheduled air carriers duly filed under D.O.T. regulations. Apple Vacations reserves the right to substitute alternate aircraft if necessary. Any air transportation provided by a certified charter air carrier may not be cancelled less than 10 days prior to the scheduled departure date unless it is physically impossible to operate the flight.
Passengers returning from any international destination must have a valid passport and for non-U.S. citizens valid entry documents. (See “Things To Know Before You Go”) Apple Vacations is not responsible for any passenger who is unable to travel as a result of their failure to have a valid passport, and for non-U.S. citizens, failure to have necessary travel documents.
THE FOLLOWING APPLIES FOR TRAVEL TO EUROPE ONLY: A valid U.S. passport is required for all U.S. citizens and must be valid six months after date of return. Non-U.S. citizens must consult with the appropriate consulate to determine if any visas are needed.
4. Airline and Supplier Responsibility
Apple Vacations the airlines and other suppliers it uses issue tickets, coupons or electronic documents covering transportation, hotel accommodations and other services and facilities. Neither Apple Vacations nor these suppliers, or their respective subagents, shall be held liable for loss or damage to property or injury of person caused by reason of any defect, negligence, or other wrongful act or omission by any other hotel agency, transportation company or party providing such services or facilities, strike, war, terrorism, weather, quarantine, sickness, government restrictions or regulations, or any other cause beyond its reasonable control. All airlines concerned are not liable for any claim arising out of or in connection with carriage or other services or features otherwise performed or occurring in connection with this package, except as provided in the conditions of carriage for the airlines and the passenger tickets issued in conjunction with this package. Apple Vacations is not responsible under any circumstances for any injury or damages you may suffer in connection with your air or ground transportation.
5. Luggage and Personal Property
When you fly to and from your destination the Conditions of Carriage apply, some of which limit or exclude liability. The Conditions of Carriage are available by requesting them in writing from the carrier or by request at the airport. Some airlines do not cover damage to soft-sided luggage. The airlines’ maximum liability for loss, damage or delay to checked baggage is limited to $3300 per ticketed passenger domestically and $9.07 per pound up to 44lbs per ticketed passenger for international travel. These limits will apply unless an excess valuation is declared at the time of check-in. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport. Checked baggage taken from the terminal building at the destination will be considered to have been received in good condition and no claim for loss or damage will be accepted after baggage has been removed from the terminal.
The maximum liability of the ground transportation company in resort for lost or damaged property is $400. Loss or damage must be reported immediately. Apple Vacations does not accept liability for client luggage or personal property.
6. Forum Selection
Resolution of disputes shall be in accordance with the Dispute Resolution clause below. The exclusive forum for litigation shall be the Court of Common Pleas of Delaware County, Pennsylvania.
What We Provide In Return
1. Price Guarantee
The DOT has defined air transportation, tour or tour components as purchased when the full amount of that air transportation, tour or tour component has been paid by the consumer. Our intention is to provide you with the vacation which you have selected, at the price in effect at time of booking. If for any reason we have to increase the price of your vacation, including an error made in computing your price, we will offer you the option of cancellation without charge, provided that you advise us within seven days of your receipt of notice of the increase. Pre-purchase price increases (increases to a vacation package without full payment on the record) including but not limited to an increase in the price of the air seat, an increase in the price for the carriage of the passenger baggage, an increase in the applicable fuel surcharge, or an increase in a government imposed tax or fee may apply. Post purchase price increases (increases to a vacation package that has full payment on the record) are prohibited except for those increases related to an already purchased ticket, as technically you are purchasing a new ticket for new travel. If a scheduled airline initiates a schedule change which results in a fare increase, you are responsible for the additional cost.
2. Flight Information
Your travel agent will be able to confirm the latest flight details at the time you make your reservation, and these will also appear on the booking confirmation we issue when we receive your deposit.
Your flight tickets, which we dispatch when your booking is paid in full, or your electronic documents, will contain your flight information. All times are subject to change. It is your responsibility to reconfirm your flight times prior to departing for the airport. Apple Vacations assumes no responsibility for any passengers making independent connections to your flights booked through Apple Vacations.
3. Amendments & Cancellation
Special features offered by hotels are subject to change at the hotel’s discretion. In the unlikely event that a major change involving a pre-departure change of hotel, departure or return date, departure city or destination becomes necessary, we will notify you as soon as possible. If you find the revised arrangements we offer unacceptable, you will have the option of cancellation without charge provided that you notify us within seven days of your receipt of notice of the change (or prior to departure date if notified less than seven days prior).
In the event of a change, we will try to substitute comparable services, but in the event of complete cancellation by us or a supplier, our only liability will be to return all monies paid (public charters only) or provide a refund in the form of an Apple Vacations credit. For charter flights only, if landing rights are denied by a foreign government, the flight will be cancelled with a full refund.
4. Refunds
Any refunds always will be made as soon as possible in the original form of payment. Please note, however, that no refunds will be made for any services provided in the itinerary that you do not use. Passengers who do not travel (charter, land only or scheduled air) are subject to 100% cancellation penalties.
AV-OK Plan payments are non-refundable and non-transferable. Refunds (if applicable) for scheduled air programs will only be issued upon the return of the unused ticket. If you booked your Apple Vacation through a travel agent,all communications prior to your departure, including payment and refund transactions, must be via your travel agent.
If for any reason you should lose your scheduled airline ticket, you will have to purchase a new ticket at your own expense and upon your return home, you must contact your travel agent to begin refund procedures by completing a “Lost Ticket Application” (fees may apply). Any refunds made by the airline will be based on the value of the original ticket issued less any airline processing fees. In most cases the replacement ticket you have to purchase will be more expensive.
5. Our Responsibility to You
Apple Vacations has made arrangements with airlines, hotels and other independent suppliers to provide you with the services you purchase; and is represented in Mexico and most Caribbean destinations by companies organized and existing in that destination, including providers of transportation and excursions. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, we do not accept and expressly disclaim any liability for the actions or omissions of these independent suppliers. If you find you have any dispute with such persons, however, we will give you as much reasonable help as we can in resolving a dispute.
Please understand that we cannot control and will not be responsible for such factors as weather, government actions, terrorism, mechanical breakdowns, your physical, medical or mental disabilities, your failure to obtain valid travel documents or your failure to follow travel instructions.
Apple Vacations is not responsible for losses or damages arising from bodily injury, property or other damage caused by factors beyond our control, including but not limited to flight delays, airline turbulence, transportation accidents or other unforeseen circumstances.
All prices and features described herein (as well as in Apples advertisements and website) are subject to change without notice. Some hotel room photographs do not depict the standard room category.
If any term or provision of this Fair Trade Contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby.
6. Security
Apple Vacations has surety trust agreements with Susquehanna Patriot Bank, 101 Bryn Mawr Avenue, Bryn Mawr, PA 19010 for payment of any charter air package refunds as defined by the agreements.
Under these agreements, unless you file a claim with Apple Vacations (or with the bank) within 60 days after termination of your vacation, both parties shall be deemed released from all liability to you.
Make all checks payable to Susquehanna Patriot Bank Apple Vacations Escrow.
7. “AV-OK” Total Vacation Security Plan
Protect your travel investment with the purchase of our optional AV-OK Total Vacation Security Plan. For complete details, refer to the AV-OK Plan Description.
These vacations are operated by:
APPLE VACATIONS
- 7 Campus Blvd., Newtown Square, PA 19073
- 101 Northwest Pt. Blvd., Elk Grove Village, IL 60007
or AVB, LLC
- 300 First Ave., 3rd Flr, Needham, MA 02494-2721
as principal and tour operators.
©Copyright, 2012 Apple Vacations CST#2036061-40 012512lh |
